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Appointments

Appointments can be made by telephoning the surgery at the reception desk. An appointment is for one person only and is 10 minutes long. Where possible, we will endeavour to ensure that any course of treatment is completed by one doctor. If you are unsure whether you need to see a doctor or nurse, or just need some advice, please ask the receptionist who will be able to offer guidance.

If you have a lot to discuss, please advise the receptionist who will arrange a longer appointment for you. If another member of your family needs to be seen, a separate appointment is necessary.

The waiting times for a particular doctor’s appointment can sometimes be in excess of one week. If you are unsure as to whether you can wait this long or not, there are alternative ways of dealing with the problem:

  • Write a note to your doctor explaining the problem and giving a telephone number where they can contact you.
  • Leave a verbal message with the receptionist with a possible time for telephone calls.
  • The nurse also takes telephone calls for queries regarding travel vaccinations and child immunisations. The Receptionist will advise you on when to call on a particular day.
  • Be prepared to see another doctor at the practice.

Urgent Appointments

Urgent appointments are only allocated on the same day and are for conditions that cannot wait for a routine appointment. Appointment times for urgent appointments are only approximate so please be prepared for a wait.

If you make an urgent appointment, you will be expected to see whichever doctor is available for that day – this may not be the doctor of your choice.

Book doctor's appointment online

 

Sign up to GP online services and you'll be able to use our  website to: book or cancel appointments online with a GP, order repeat prescriptions online. view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results.

 

Cancellations

We have a serious problem with wasted appointments because patients often do not cancel in advance, or merely fail to turn up. We are therefore unable to use the time for someone else. This causes a longer wait than necessary for appointments with a particular Doctor. PLEASE, let us know if you cannot come to an appointment. Anyone who repeatedly fails to do this may be asked to change to another GP. 

 
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